Privacy Policy

Last Updated: April 9, 2024

 

VoltSafe Inc. and its corporate affiliates (“VoltSafe”, “we”, “us”, “our”) respect and uphold individual rights to privacy and the protection of personal information while balancing such rights with our need to process your personal information to manage our business and deliver our services to you.  Based on applicable privacy and data protection principles common to Canada and other jurisdictions which we are subject to, we have developed this privacy policy (the “Policy”) to explain our practices for processing your personal information.  This Policy does not apply to our employees’ personal information or any anonymized information.  

This Policy describes our practices with respect to how we may collect, use, disclose, retain, dispose and otherwise process (collectively, “process”) and how you may correct, update and access your personal information that you provide as a user of (a) the app known as  (the “App”), (b) any front-end software we provide you that interacts or interfaces with the App (the “Software”), excluding third party software that may interact with the App or the Service as defined below, and (c) the services we provide through the App and/or the Software (collectively, the “Service”). This Policy references the general Terms of Use for VoltSafe located at Terms-of-use, and forms an integral part of it. All capitalized terms not otherwise defined herein have the meaning provided in VoltSafe’s Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.  
By using our App, Software, or Service, or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in Canada accordance with this Policy and as may be further identified when the personal information is collected.  If you are located or residing outside of Canada, please be aware that our App, Software and Service are intended for and directed to users in Canada with data being stored and processed in Canada and the United States, and the privacy laws and principles in  Canada may differ and not offer the same level of protection as those in your location or residing country/region.  Through your continued use of our App, Software or Service, you are transferring your personal information to Canada and you expressly consent to that transfer and we will use this consent as the legal basis for such data transfer, unless otherwise stated in this Policy.  [NTD: If you have any users of the App located in the EU, you may be subject to the privacy law of European Union, the General Data Protection Regulation (“GDPR”).  Please let us know and we can assist you in determining whether the GDPR addendum is required.] VoltSafe Note: we do have a very small number of customers (<10) in the EU. Please advise on degree of necessity necessity of GDPR.

If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any of the App, Software or Services or otherwise provide any personal information to us. 

Introduction and General Concepts

Personal Information

For the purposes of this Policy, “personal information” means any identifiable information about an individual, including but not limited to an individual’s name, home address, telephone number, social insurance number, gender, income and family status, except any other information otherwise exempted by the applicable laws of Canada and other jurisdictions.  For example, in Canada, personal information does not include any business contact information that is processed solely to communicate with that person about his or her employment or profession.

Non-Personal Information

On the other hand, “non-personal information” is any type of information other than personal information, and is excluded from this Policy. For example, non-personal information would include business information, or information that enables an individual to be contacted at a place of business, for example an employee’s name, position or title, business telephone number, or business address. Non-personal information also includes information that is anonymous or not about an identifiable information, such as browsing information (such as the type and version of device, browser or operating system being used to access the Service), or aggregate information that anonymizes the underlying data (like the usage data, average time spent on the App or on various parts of the Service). We will collect, use or disclose non-personal information in accordance with our ordinary business practices, but always in accordance with any applicable laws. This Policy, however, only covers our collection, use and disclosure of personal information.

Information we collect from you

Your personal information may be collected when:

  • you register for an account with us;
  • you connect with us through social media;
  • we collect cookies and other tracking information through your use of App;
  • we collect data from third parties or publicly-available sources;
  • You register for an account upon purchase of a product from us;


Information we automatically collect

We may also automatically gather information about such as your IP address, device type, operating system, as well as which aspects of our performance metric indicators available with our technology or our licensees’ products you prefer using.  Some of this may be personal information, but in typical cases it is non-personal information.  Specific examples follow:

  • Geo-Location Information—When you use the Service through a mobile device, we may track or collect your geo-location information on a real time basis only. We may also use this real-time geo-location information to address support, technical, or business issues that may arise in the course of your use of the Service.  If you do not consent to the tracking of your geo-location, you may still be able to use some features of the Service, but it is intended to be used with geo-location information.
  • Third Party Plugins –  The Service may also offer you the ability to interact with third party plugins such as weather applications, which may allow us and/or the weather application to receive data from or about you. Your use of third party plugins is subject to each third party’s privacy policy, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by third party plugins, and are not responsible for the practices of such sites.


Log Files

To ensure our App, Software or Service is optimized for your use and for future communications between you and us, we may save your user data in the form of log files and use such log files to collect standard Internet log information about how and when you use our App, Software or Service. This information may include, but not be limited to,  your usage data stored on the App, your IP address and location data.  

Information about Minors

This site is intended solely for users who are 13 years of age or older. We do not knowingly collect personal information about any person under the age of 13, and no such person, nor any parent or guardian as it relates to such person, should submit their personal information to us through the App, Software or otherwise for any reason and under any circumstances. 

Purpose for Which Personal Information is Processed

We may process your personal information and non-personal information for the following purposes (the “Purposes”): 

  • To ensure that the App, Software or Service is optimized for your use and benefit;
  • To operate, maintain and provide to you the Services, features and functionality of the App or Software;
  • To communicate with you to provide you services, contacts, materials and/or recommendations for your needs as identified by you through phone, email, or the App;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To comply with internal policies and procedures and other legal, accounting, or security requirements; and
  • To share your personal information with our employees, contractors, consultants and other third party service providers such as web hosting providers, advertising agencies, payment processors or customer service agencies (“Third Party Processors”) who require this information to assist us with establishing, maintaining and managing our relationship with you and optimizing and providing the App, Software or Service for your use and benefit.

We will only process your personal information for the Purpose(s) for which we intend to process such information.  Otherwise, we will not process your personal information without your consent.

Disclosure of Your Personal Information 

We may disclose your personal information for the Purposes as described in this Policy in the following ways: 

  • To our employees and contractors; and
  • To law enforcement, government or regulatory bodies, or other lawful authorities.

Your personal information that we collect may be processed in the United States or elsewhere outside of Canada. As a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the USA PATRIOT Act, the USA Freedom Act and other applicable laws of the United States or elsewhere.

Legal Basis for Processing Your Personal Information 

Consent

We will process your personal information only with your knowledge and consent, except where exempted, required or permitted by applicable laws. The form of consent may vary depending on the circumstances and the type of information being requested.  Your consent may be express with clear options to say “yes” or “no”, such as by being asked to check a box to indicate your consent, or implied, such as when you provide us with your address through a form or email seeking information and we use those means to respond to your request.  Your consent can also be provided by your authorized representative.  Taking into account the sensitivity of your personal information, purposes of collection, and your reasonable expectations, we will obtain the form of consent that is appropriate to the personal information being processed.  By using our App, Software, or Service, or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the processing of your personal information in accordance with this Policy and as may be further identified when the personal information is collected.  When we process your personal information for a new purpose, we will document that new purpose and ask for your consent again.

If you do not consent to the processing of your personal information in accordance with this Policy, please do not access or continue to use any of the App, Software or Services or otherwise provide any personal information to us.  

You may refuse to provide consent or may notify us at any time that you wish to withdraw or change your consent to the processing of your personal information without penalty, subject to legal or contractual restrictions and reasonable notice by deleting the App or Software and stopping use of the App or Software.   However, if you withdraw or change your consent, we may not be able to provide you with the Service through the App or Software.

Security of Personal Information 

The security of your personal information is important to us. We follow and employ generally accepted industry standards as appropriate to the sensitivity of your personal information that you submit both during transmission and once we receive it. We take physical, administrative, contractual and technological safeguards to protect personal information, and insist that our service providers do the same.   We insist that our personnel and those of our providers to only access and use personal information on a “need to know” basis to properly perform those duties, and even then only to the strict extent necessary to perform them.

However, no method of transmission over the Internet, or method of electronic storage, is completely secure; as such, despite our safeguards and protocols, we cannot fully guarantee the security of your personal information and you should always exercise caution when disclosing personal information over the Internet.

Requests for Access to and Correction of Personal Information

Applicable privacy laws allow, to varying degrees, individuals the right to access and/or request the correction of errors or omissions in his or her personal information that is in our custody or under our control. Our Privacy Officer will assist you with such an access request. This includes: 

  • Personal information under our custody or control;
  • How this personal information under our control may be or has been used by us; and
  • Names of any individuals and organizations to which the individual’s personal information has been disclosed.

We will respond to requests within the time allowed by applicable privacy laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization it was disclosed to.

In certain exceptional circumstances, we may not be able to provide access to certain personal information it holds about an individual. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.

CASL Policy

We are committed to compliance with Canada’s Anti-Spam Legislation (“CASL”).   Any electronic communication we send to outside parties is protected by a range of business procedures, processes and policies to ensure that such communication is done in compliance with CASL. In our electronic communications with outside parties, we comply with the rules established by CASL and enforced by various Canadian authorities including the Canadian Radio-television and Telecommunications Commission. CASL regulates, and our policies generally apply to, each commercial electronic message we send (a “CEM”) we send. A CEM is an electronic message sent to an electronic address that, among its purposes, encourages participation in a commercial activity.

In addition to adopting this Policy, we undertook various initiatives out of transparency to ensure we comply with CASL, which include:

  • Consent— we do not send you CEMs without your consent. This consent typically must be “express” (expressly acknowledged by you), but in certain circumstances can be “implied” or specifically exempt from consent requirements.  We modified or adopted our sign-up, registration and consent forms in order to ensure that your consent is meaningful (i.e. informed and freely given) as per CASL.  When we collect your electronic contact information, you will know the exact purposes behind the collection.
  • Content— we adopted processes to ensure that our CEMs contain the following requirements prescribed under CASL, which will usually be in the footer of the CEM. We will:
    • Identify ourselves as the party sending the CEM, and whether we are sending the message on our own behalf or on behalf of someone else;
    • Provide you with our contact information; and
    • Set out a clear, working unsubscribe mechanism or preference centre that is easy to use, automatic, and at no cost to you (other than your own cost of connecting to the Internet).
  • Clarity— we ensured that each aspect of a CEM, including its header, content, or any links or URLs in the CEM) conveys the appropriate information, whether viewed individually or taken as a whole, so that you always know what you are clicking on.

If you receive a CEM from us but believe that you should not have or no longer wish to receive CEMs, we will aim to respect your preferences in a timely manner once you update them through our unsubscribe mechanism. CASL requires us to process unsubscribe requests within 10 business days.  If you have any questions or concerns about our unsubscribe options, you may contact us at the address indicated below.

Retention of Your Personal Information

We keep your information only for as long as we need it for legitimate business purposes and compliance with legal requirements. Personal information used to decide on a matter that directly affects an individual will be kept for at least one year. We ensure that our retention standards meet these parameters by destroying or erasing your information once we no longer need your information, or once the required retention period passes. If we do not destroy or erase your information, we will remove any personally identifiable information so that it becomes anonymous.

Updates or Changes to Privacy Policy

We may update this Policy to reflect changes to our information practices from time to time. If we make any material changes we will provide a notice on the App or otherwise through the Service before the change becomes effective. Any change to this Policy will apply to existing information, as well as information collected onwards from the date that the privacy policy is posted or on the date as specified in the notification. 

You will find the date of the latest update at the end of this Policy. We recommend that you print a copy of this Policy for your reference. We encourage you to periodically review this page for the latest information on our privacy practices to ensure you are aware of any changes.  Your continued use of the Service signifies your acceptance of any changes to this Policy.

Contact Information for Privacy Officer

You can direct any questions or concerns regarding our compliance with this Policy and our processing of your personal information to our Privacy Officer at VoltSafe Inc. by email at: support@voltsafe.com.

If you are not satisfied with our Privacy Officer’s response to your question or concern, you may be able to file a complaint under applicable privacy laws.  Our Privacy Officer will provide you with the contact information to do so if requested. We strive to offer an accessible and simple complaint procedure. We will promptly investigate all complaints received, and if a complaint is justified, we will take the necessary steps to resolve the issue in question.

Changes to Privacy Policy

Privacy laws continue to evolve and, as a result, we may change this Policy from time to time at our full discretion without any prior notice or liability to you or any other person. The processing of your personal information by us will be governed by the version of this Policy in effect at that time.

End of Privacy Policy 
(Last Updated: April 9, 2024)