Yes, the VoltSafe Magnetic Block Heater Plug works like an extension cord.  All you have to do is connect the active and passive ends, and plug it into an electrical outlet. The LED indicator will flash blue then turn white after 2 minutes. The white light indicates that current is flowing through the cord. If you do not see a flashing blue or white light contact support@Voltsafe.com and we will be happy to assist you.

The VoltSafe Winter app is compatible with Android Version 10 and above, iOS version 12 and above.

The VoltSafe Magnetic Block Heater Plug can be used without the use of a phone, bluetooth or wifi. It turns on when both the active side are connected and physically connected to a power source. To turn if off, simply disconnect the active side from the passive side. You would only need to use the VoltSafe Winter app and require Wifi connection , if you want to set a schedule or turn it on and off while using the app.

With the active and passive sides  of the VoltSafe Magnetic Block Heater Plug connected, connect the unit into an electrical outlet. The LED indicator light will flash blue (advertising bluetooth) then turn a solid white (current flowing) after 2 minutes. If you do not see a flashing blue or white light contact support@Voltsafe.com and we will be happy to assist you.

For iOS users, go to the App Store and search “VoltSafe Winter” to download the free app or tap the button below.

For Android users, go to the “Google Play” Store and search “VoltSafe Winter” to download the free app or hit the button below.

WiFi is only needed to run updates to the device’s firmware if/when needed, to retrieve schedules and turn the device on and off remotely.

Prior to installation, plug your device into an outlet with both the active and passive sides connected. The LED indicator light will flash blue to then turn solid white after 2 minutes. If it does not change to solid white after two minutes, contact support@voltsafe.com

If the light has gone to solid white, disconnect the plug from the power source and separate the active and passive side. If you are connecting more than one device to the app, ensure that they are all disconnected from a power source and set them up one at a time by following the steps below.

• Make sure to connect to a 2.4GHz wifi( most routers will have this available, contact your internet provider if you need assistance)
• Make sure your plug and phone are in the same room as your modem/router for best connection.
  Ensure that your battery saver is off and that wifi, Bluetooth and location is enabled before proceeding
• Click here for the step by step instructions

1. Complete the onboarding process to connect your plug to the app here.
2. Click the “+SCHED” button.
   
3. Use the +/- buttons to edit duration.
   
4. Set start and stop time by adjusting circle slider.
   
5. Tap corresponding day of week bubbles if you want recurring schedules. If none are selected, the set schedule will be effective within the 24 hour window of the schedule being set.
   
6. Confirm schedule parameters.
   
   *day date is shown when there is no recurrence.
   
   *only start and stop will show with a  recurring schedule.
7. Hit save.
8. Successful schedule(s) will be added to the schedule accordion.
   
   This can be viewed by clicking on the “chevron” arrow.
   
   To delete a schedule, select the schedule by tapping on it. This will open the schedule window. Tap the trash can icon on the upper right of the screen to delete the schedule.

If you have the most recent version of the app and VoltSafe Magnetic Block Heater Plug, you can set a weekly recurring schedule (eg. everyday, weekdays, every Thursday, etc) . The original version of the app must be set daily.

If your VoltSafe Magnetic Block Heater Plug is running firmware version 2.2.6 or above, when the device loses then regains power, it will attempt to re-establish a connection to your WiFi network. Once it successfully connects to your Wifi, schedules will be retrieved. If connection to your Wifi fails, then the VoltSafe winter would be cleared of all schedules until it regains WiFi connectivity.

No, but you can set multiple schedules within a 24 hr period to turn the plug on and off.

Yes, device can be “renamed” in device settings.

1. Tap the gear icon.
   
   
   
2. Hit the name of the device.
   
   
   
3. Tap “done” or “enter” or “√” on the bottom right of your keyboard.

Currently, the VoltSafe Magnetic Block Heater Plug is not compatible with any smart home platforms, however development is underway to make it compatible with these platforms.

Yes, the latest version of the app paired with your VoltSafe Magnetic Block Heater Plug will allow you  to control multiple devices and cars (no limit).

The VoltSafe Magnetic Block Heater Plug connects to your smartphone via Wifi. So you just need to make sure that the active side is within range of your wireless router(within 50 ft) and that your mobile device is also connected to your WiFi network. Sometimes, building construction material or size of the home can interfere with the connection. Simply add a booster or repeater close to your plug to provide a stable connection.

Since releasing app version 2.2.1 and with the latest firmware (2.2.7) update, we switched from Bluetooth to WiFi communication. This makes the VoltSafe Magnetic Block Heater Plug an IOT or “Internet of Things” device . Bluetooth is momentarily used during onboarding, so it is recommended to be within close range to your VoltSafe Magnetic Block Heater Plug during onboarding and adding a new device. All other functionality such as toggling on and off, scheduling and updating are done over WiFi.

The app requires access to the phone’s location in order to find the VoltSafe Winter unit using Bluetooth. The VoltSafe Winter contains a Bluetooth Low Energy (BLE) beacon, which is associated with location and is quite common in other smart devices. In order to use the BLE scanner function to find a nearby device, the app requires the user’s permission to access location. Without this permission, the app will not be able to pair with the VoltSafe Winter Magnetic Block Heater plug. Both Android and iOS operating systems have made the request for location permissions a mandatory requirement for all hardware IoT devices which use Bluetooth to pair, so this isn’t unique to the VoltSafe Winter but simply something common to many smart devices.

Once the weather drops below -35°C, we recommend that you skip the use of the timer and just leave your block heater running. While it’s designed for winter, your VoltSafe Magnetic Block Heater Plug is still a smart device and may struggle to turn on once its internal temperature drops below -35°C.
If you connect the two ends (as usual) after it has sat in -35°C or below temperatures for most of the day, the white light might not turn on. In that case, the unit is too cold and will need to be warmed up a bit. Bring your VoltSafe Magnetic Block Heater Plug inside for a few hours and try again. You can also take the cord with you while you are driving. Once the white light stays on for 30 seconds (after first connecting), the current running through the VoltSafe Magnetic Block Heater Plug will keep it warm.